Returns, Refunds, and Quality Problems

Made-to-order products

Most Critical Cat Supply Co. products are made to order. Fourthwall is the Merchant of Record and handles order-related returns, replacements, and refunds under its current policy.

Change of mind and sizing

Made-to-order products generally are not returnable or exchangeable for buyer’s remorse, preference, or an incorrectly selected size. Review product details and the item-specific size guide before ordering.

Damage, defects, misprints, and incorrect items

A verified quality or fulfillment problem—such as an item arriving damaged, a defective print, a misprint, or the wrong item or size being shipped by the production partner—may qualify for a replacement or refund.

Report damaged or defective products within 30 days of delivery using the support link in the Fourthwall order email. Include:

• the order number;
• a description of the problem;
• a clear photo of the full item;
• close-up photos of the defect or damage; and
• photos of the shipping package when transit damage is involved.

Fourthwall may require additional information to verify the claim. Do not ship an item back unless support provides return instructions.

Missing packages

Missing-package claims are subject to carrier investigation windows. Fourthwall currently indicates a waiting period of approximately two weeks for domestic shipments and three weeks for international shipments before a carrier claim can be opened. Use the current instructions provided by Fourthwall for your order.

Refund timing

If a refund is approved, the time for it to appear depends on Fourthwall, the payment method, and the financial institution. Do not publish a fixed banking timeframe unless Fourthwall supplies one for the specific transaction.

How to get help

Use the order-support link in your Fourthwall confirmation email. For a site problem that prevents access to that support route, email bradmatera@gmail.com.