Frequently Asked Questions
Common questions about ordering, checkout, shipping, and artwork.
Ordering and checkout
Do I need a Fourthwall account?
No. Checkout is guest-friendly. You enter your shipping and payment information on Fourthwall's secure hosted checkout page.
When will my order arrive?
Most items are made to order, so timing varies by product, destination, and season. The current estimate and available shipping methods are shown before payment. Tracking is emailed after shipment.
What payment methods are accepted?
Available payment methods are displayed during Fourthwall checkout and can vary by device, destination, and transaction.
Shipping and fulfillment
Where do orders ship from?
Physical products are printed and shipped from Fourthwall's global fulfillment network. The carrier and origin shown at checkout depend on the product and delivery address.
Do you ship internationally?
Available destinations, shipping methods, costs, and delivery estimates are shown during checkout. Availability can vary by product and destination.
Returns and quality
What if my order is damaged, defective, or incorrect?
Because products are made to order, general returns and sizing exchanges are not accepted. Verified defects, misprints, or fulfillment errors are covered. Report the problem within 30 days of delivery using the support link in your order confirmation and include your order number and clear photos when relevant.
About the artwork
Is the artwork original?
Yes. The visual concepts were created for Critical Cat Supply Co. and are not licensed characters or official merchandise from unrelated games, software companies, entertainment properties, or open-source projects. All third-party names and marks belong to their respective owners.
Can I use Critical Cat Supply Co. artwork for my own project?
The artwork is sold for personal use on products. Commercial reuse, resale, or redistribution of the artwork itself is not allowed without explicit permission.